How to return?
To return your product, you must email us, so we may provide you with further instructions on the process. Please note, it is the customer’s responsibility to return the product within 14 days of receiving the return details.
When returning an item, make sure you have proof of purchase, such as your confirmation email. The item (and any free items that came with the product) will also need to be:
- – unused (this does not apply to items if the issue appears after longer usage)
- – in original packaging with all its contents (smartwatch, charger, manual all in the Smartwatch box, if any of the contents are missing, deductions can be made)
- – in a resaleable condition (foil on the screen)
- – clean (deductions can be made)
- – please include the Order number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you paid on a card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method or issue store credit. Please note, a customer is eligible for one replacement only.
Once the item has been used or passed the statutory 30 day return period, the manufacturer warranty can be claimed if the item is faulty and not damaged by water or accidental damage.
Every product is subject to our 14-day money-back guarantee scheme. Please note, the Money Back Guarantee does NOT apply to international orders. We do NOT cover for accidental damage, cosmetic damage, loss, or theft. If 14 days have passed, the product is subject to a 1-year manufacturer’s warranty, which covers the watch. This does not include the watch strap or the battery. This does not include accidental damage. If the product breaks down during this time, the product must be returned. We will send the product to the manufacturer to fix the issue which can take up to 60 days. If the issue cannot be fixed, store credit will be offered.
Please do not fully rely on this smartwatch. It is technology, and like any other tech or human, it can make mistakes. Please note that a smartwatch does not replace the position of any doctor. Always seek the final and superior advice of your doctor. The watches are water-resistant but we are not responsible for damage caused by water.
You are solely responsible for determining the compatibility of the products and services with any required equipment (e.g. ensuring that you are using a compatible mobile device). The customer agrees that lack of compatibility does not constitute a defect giving rise to a claim under our Manufacturer’s Warranty.
*This returns policy does not affect customers’ statutory rights