Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers which are non-returnable and non-refundable) within 14 days of receiving your order only if returned in Original Packaging and Tags still attached accompanied by a copy of Smartwatches4kids Invoice. The Customer will be liable for the Return Postage Costs. If your order is received damaged or does not work, Smartwatches 4 Kids will cover the return costs. If the customer provides an untruthful reason for the return, or will damage the item Smartwatches4kids reserves full right for issuing a partial refund. Every product is tested and checked prior to dispatch. None of the items have been used or come scratched!
No Refunds or Exchanges will be sent until Smartwatches4kids receive Original Purchase, it is advised to use Recorded Delivery as proof of Postage/Delivery.
Sale items CANNOT be refunded.
Shipping: To return your product, you should email us on firstname.lastname@example.org so we may provide you with further instructions on the process.
When returning an item, make sure you have proof of purchase, such as your confirmation email. The item (and any free items that came with the product) will also need to be:
- unused (with any tags still attached)
- in original packaging with all its contents (smartwatch, charger, manual all in the Smartwatch box)
- - clean (deductions can be made)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.
If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
Every product is subject to our 14-day money-back warranty scheme. We do NOT cover for accidental damage, cosmetic damage, loss or theft. Every product is also subject to 1-year manufacturer's warranty. This does not include accidental damage. If the product breaks down during this time, the product must be returned. We will send the product the manufacturer to fix the issue which can take up to 30 days. If the issue cannot be fixed, store credit will be offered.